Return & Exchange Policy

At MARVORIA, we want you to love your new bedding as much as we do. While we strive to ensure every product meets your expectations, we understand that sometimes things don’t work out as planned. That’s why we’ve created a straightforward and fair return and exchange policy to make your experience as smooth as possible.

1. Our Promise to You

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help. Please review the following guidelines to ensure your return or exchange is processed quickly and easily.

2. When Can You Return or Exchange?

To qualify for a return or exchange:

  • Your item must be in its original, unused, and unwashed condition, with all tags and packaging intact.

  • You must contact us within 14 days of receiving your order.

  • A valid proof of purchase (order number or receipt) is required.

3. Items We Can’t Accept

For health and safety reasons, we’re unable to accept returns or exchanges for:

  • Opened or used bedding items (e.g., sheets, pillowcases, duvet covers).

  • Custom-made or personalized items, as these are created specifically for you.

  • Items purchased during clearance or final sale events.

4. How to Start a Return or Exchange

We’ve made the process simple:

  1. Reach out to our friendly customer service team at help@marvoria.com within 14 days of delivery. We’ll guide you through the next steps and provide a Return Authorization (RA) number.

  2. Pack the item securely in its original packaging, including all tags and labels.

  3. Ship the item back to us using a trackable method. While we don’t cover return shipping costs, we’ll make sure your refund or exchange is processed promptly once we receive the item.

5. Refunds

  • Once we receive and inspect your return, we’ll issue a refund to your original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable, and a small restocking fee of 10% may apply to cover handling and processing.

6. Exchanges

  • If you’d like to exchange your item for a different size, color, or style, we’re happy to help, subject to availability.

  • If the item you want is out of stock, we’ll issue a refund instead.

  • Shipping costs for the replacement item will be the responsibility of the customer.

7. Damaged or Defective Items

We take pride in our quality control, but if you receive a damaged or defective item, please let us know within 48 hours of delivery. We’ll provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.

8. International Returns

For our customers outside the United States:

  • Return shipping costs are the responsibility of the customer.

  • Unfortunately, we’re unable to refund any customs duties, taxes, or fees.

  • To avoid additional charges, please mark the package as a “return” when shipping it back.

9. Final Sale Items

Items marked as “final sale” are not eligible for return or exchange. We encourage you to review your order carefully before completing your purchase.

10. We’re Here to Help

If you have any questions or need assistance, our customer service team is just an email or phone call away: